Are you passionate about leading a high-impact systems development and operations team? If so, join us! This role is responsible for leading a team accountable for the operational performance, customer experience, maintenance, security, and functional parity of Builder Tools in US Amazon Dedicated Cloud (ADC) regions. ADC regions are designed for customers with unique personnel, physical, and information security requirements.
The ADC aligned team, Pyxis, supports Builder Tools within the Amazon Software Builder Experience providing the tools and products supporting software development across Amazon.
A Systems Development Manager at Amazon understands the larger ADC picture (i.e., customer needs, business opportunities, and problems to be solved), facilitates connections to customers, and guides the team in using the working backwards process to ensure the right solutions are developed and prioritized. This role is tactical and strategic: it is responsible for identifying strategic opportunities that solve tactical problems, and knowing when to invest in one over the other to deliver the greatest impact with the smallest investment.
This role is responsible for understanding the overall systems architecture their teams work within, and for fostering effective working relationships with the commercial service teams that own the product(s). This role is responsible for staying connected to the details in order to audit technology decisions, identify risks, and evaluate the solution and operational quality of their engineering teams. They are responsible for putting mechanisms in place to drive operational excellence and ensuring team compliance with policies (e.g., information security, data handling, accessibility, service level agreements). They are responsible for the oncall support in ADC regions, and when an issue or outage occurs, they are responsible for ensuring the COE process is completed in a timely matter and that resultant actions will prevent repeat occurrence. They are responsible for prioritizing, planning, executing, and managing build and development projects in ADC, which include but are not limited to: feature builds, service builds, technology migrations, legacy architecture deprecation, integrations with other AWS services, and new tooling onboarding. This role will also lead development efforts to close functional gaps through architecture changes and improve the builder and customer experience through automation.
We place a high emphasis on employee development and making sure there are opportunities for personal growth. You will be part of a management team, where each manager has their own sub teams. The management team as a whole need to work closely together to make sure we are maintaining consistent standards and level of support for all of the services we support. This job role is about being part of a team, even as mangers, and needs people who want to be team players in an environment where they will be supported by their peers.
This position requires that the candidate selected is a US Citizen. This position also requires the candidate to obtain or currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
In this role, you will:
You independently manage a team of cross functional engineers. You are able to assess engineer performance and have experience managing both high and low performers. You take effective action addressing employee concerns. You are able to hire, develop, and promote engineers.
You define the strategic vision for your team, partnering effectively with customers and stakeholders. You establish a roadmap and successfully deliver engineering solutions that execute that vision.
Coordinate operations work with multiple Pyxis service team managers to plan, deploy, and support large scale AWS services and features
Be a point of escalation for operational events, support best practices, and drive operational issues to resolution
Audit and improve system metrics, alarms, and architectures to ensure high availability.
Devise, develop, and champion AWS SE best practices within and between teams
Monitor service trends to identify opportunities for improvements within existing frameworks, tools and processes to continuously improve systems
Drive operational priorities to improve operational efficiencies and deliver results
You independently make short-term vs. long-term decisions. You define clear goals and objectives. You make crisp decisions about what projects move forward and in what priority order.
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
BASIC QUALIFICATIONS - Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)
- 5+ years of Software Development or Systems experience, including hands-on development work and object-oriented design.
- 3+ years of proven track record of high-scale hiring and talent management on teams of multiple disciplines/job families.
- Systems engineering experience (e.g., virtualization, hardware design, operating system tuning), experience building scalable infrastructure software or distributed systems
- Current, active US Government Security Clearance of Top Secret or above
PREFERRED QUALIFICATIONS - Master's degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent.
- Strong engineering fundamentals (networking, network services, operating systems)
- Leading development life cycle processes and best practices, especially in the areas of deployment automation and monitoring
- Strong program and product management skills.
- Experience with distributed systems at scale, including AWS platforms, services and design patterns.
- You have a track record of delivering technical programs, projects, and products in a highly technical multi-team environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
